My design turnaround time for most custom art pieces are 15-20 business days. For orders needed quicker, I offer a rush fee of $65 that will bump that timeframe to 7-10 days. Please ask to get an accurate quote for any rush orders if they are needed before 10 days. From there, shipping with standard USPS is 2-5 business days for US orders and 10-20 business days for international.
The customer is responsible for all shipping costs. JesMarried is not responsible for any damages that occur during shipping. However, we do strive to make you happy in the long run so we will work with you to make sure you are 100% satisfied with your final product.
Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments, nor are we required to refund orders lost in the mail. However, if an item is not delivered by the carrier, you must notify us within 30 days of the originally scheduled delivery date. Any decisions regarding whether or not to replace a lost item are within our sole discretion, upon timely notice
For international orders (outside of the United States) please allow time for shipping, as items may get held up in customs. International taxes and fees may apply and will be the responsibility of the customer. JesMarried is not responsible for any delays that occur once the item has shipped.
For wedding invitations, please contact me directly as they are all case by case experiences that will not follow the above timeline.
Due to the customization of orders, we do not offer refunds or exchanges. Deposits are non-refundable.