My design turnaround time for most custom art pieces is designated in each listing. For orders needed quicker, I offer a rush fee that will bump that timeframe. Rush fees may be denied by JesMarried. Please ask to get an accurate quote for any rush orders if they are needed by a certain date.
The customer is responsible for all shipping costs. JesMarried is not responsible for any damages that occur during shipping. However, we do strive to make you happy in the long run so we will work with you to make sure you are satisfied with your final product.
Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments, nor are we required to refund orders lost in the mail. However, if an item is not delivered by the carrier, you must notify us within 30 days of the originally scheduled delivery date. Any decisions regarding whether or not to replace a lost item are within JesMarried's sole discretion, upon timely notice.
For international orders (outside of the United States) please allow time for shipping, as items may get held up in customs. International taxes and fees may apply and will be the responsibility of the customer. JesMarried is not responsible for any delays that occur once the item has shipped. You must be patient and reach out to your local customs.
For wedding invitations, please contact me directly as they are all case by case experiences that will not follow the above timeline.
Due to the customization of orders, we do not offer refunds or exchanges. Deposits are non-refundable.
Orders that have been open for longer than 10 business days will not be canceled and refunded.
Proof that have not been responded to in 2 days, JesMarried has the right to put your drawing into the mail without sign off to ensure delivery on time.
By making a purchase at www.jesmarried.com, you agree to these terms and conditions.